CX Leader sessions
Voice of Customer Support
Alex Litoff
Vice President of Customer Experience
@ Virtru
Ethan Walfish
Senior Manager of Customer Support
@ LinkSquares
Mila Suthakar
Director of Customer Excellence
@ WaveHQ
Round tables
Upgrading legacy customer support systems




150+ views
Last update: Mar 2024
Metrics that matter in
CS operations
200+ views
Last update: Jan 2024
Adding AI to
2024 CS Strategy
300+ views
Last update: Dec 2023
Right Questions to ask
in Support AI




350+ views
Last update: Nov 2023
AI-Brain vs Chatbots
A case-study
300+ views
Last update: Oct 2023
Survey - Metrics when adopting AI for CS team
25+ CS leaders
took part in the survey
AI-Brain to assist customer reps
Understands user context + product specs. Interacts in a natural language
Explore
Live AI-Models
Building AI for Intercom
Learnings from the field
2300+ checkouts
Last update: Apr 2023
Customer Journey Mapping
in stages
1700+ checkouts
Last update: May 2023
Evaluating risks of AI
Deflection vs. Agent assist
In Progress
Vetted books, courses and podcasts
Growing your career in Customer Support roles
Support agent Careerkit
Path to becoming a CCO
Virginia Miracle
Chief Customer Officer
at Showpad


Aired on: Nov 2023
Steve Rubinstein
Chief Operating Officer
at Confiant Inc
Aired on: Dec 2023
April Oman
Chief Customer Officer
at Sift
Coming soon
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"We doubled our customer response rate with Twig AI, this peak season."
‍
Kirsten Simmons - Director, Customer Success
See Use-case